Our Pledge of Service & Core Values

OUR PLEDGE OF SERVICE

To service you in a timely, courteous and efficient manner.
To provide you an opportunity to ask questions regarding benefits and programs or services that are available.
To answer any questions regarding benefits, programs or services and have the program explained to you in a manner that will help you understand program benefits and requirements.
To provide written notification if your benefits are reduced or discontinued.
To keep all the information you provide private and confidential.
To provide immediate and/or emergency assistance benefits where applicable. If you can demonstrate you are in immediate need when you apply, you have the right to immediate assistance while your application is being processed.
To offer you the opportunity to examine your case file in accordance with the Open Public Records Act.
To offer you a fair hearing if you disagree with any action taken on your case or the agency does not respond to your application.

Our Core Values

Side Menu